Privacy Policy

Last Updated: September 7, 2026

Journeyio Cabs (“Journeyio Cabs”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, booking our taxi and cab services, or communicating with us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it, and the choices available to you.

Website: cabs.journeyio.in
Email: info@journeyio.in
Phone: 6280089199
Business location: Sector 38, Chandigarh, India

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Information you provide to us

When you make a booking, request a quotation, submit an enquiry, contact us, or communicate with us, we may collect:

Your name
Mobile/telephone number
Email address, where provided
Pickup location
Drop-off location
Date and time of travel
Number of passengers
Flight or train details, where relevant
Special instructions or booking-related information
Information necessary to arrange and fulfil your journey
Payment-related information when you make an online payment

You are responsible for ensuring that information provided to us is accurate and up to date.

2. How We Use Your Information

We may use the information we collect to:

Process and manage cab bookings
Provide quotations and respond to enquiries
Contact you regarding your booking
Arrange your vehicle and driver
Coordinate pickup and drop-off services
Provide customer support
Process or facilitate payments
Confirm travel, flight, or train details where relevant
Send booking confirmations, updates, reminders, and other service-related communications
Prevent fraud, misuse, spam, or unauthorized activity
Maintain and improve our website and services
Understand how visitors use our website
Measure advertising and marketing performance
Comply with applicable legal and regulatory obligations
Send promotional offers, discounts, service updates, and other marketing communications where permitted by applicable law

3. Sharing Information With Drivers and Service Partners

To provide your booked transportation service, we may share information necessary to fulfil your booking with the assigned driver or transportation/service partner.

This may include:

Your name
Your phone number
Pickup location
Drop-off location
Travel date and time
Relevant flight or train information
Other information reasonably necessary to complete the booking

We only intend to share information that is reasonably necessary for the relevant service.

4. Payment Information

Journeyio Cabs may offer both online and offline payment options.

For online payments, payment transactions may be processed through third-party payment service providers. Depending on the payment method and provider, your payment information may be processed directly by the relevant payment provider.

We do not intend to store complete debit-card or credit-card information on our own website unless specifically required and lawfully permitted.

For cash, UPI, or other direct payment arrangements, we may retain transaction or booking information necessary for accounting, reconciliation, customer support, and legal purposes.

5. WhatsApp, Phone and Other Communications

If you contact us through telephone, WhatsApp, email, website forms, or other communication channels, we may retain information from those communications for purposes including:

Responding to your enquiry
Processing your booking
Providing customer support
Maintaining booking records
Resolving disputes or complaints
Improving our services

If you choose to contact us through a third-party platform such as WhatsApp, that platform may separately process your information according to its own privacy policy and terms.

6. Marketing and Promotional Communications

We may use contact information such as your mobile number or email address to communicate information about Journeyio Cabs, including:

Special offers
Discounts
Promotional campaigns
New services
Travel-related offers
Service updates

Where applicable, you may opt out of promotional communications by contacting us or using the available unsubscribe/opt-out mechanism.

Opting out of marketing communications will not prevent us from sending important service-related communications concerning an existing or requested booking.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to provide functionality, understand website usage, improve performance, and measure advertising or marketing effectiveness.

These technologies may collect information such as:

IP address
Browser type
Device information
Pages visited
Approximate interaction or session information
Referring website
Website usage information

Some cookies may be necessary for the operation of the website, while others may be used for analytics, advertising, or other purposes.

8. Analytics, Advertising and Tracking

We may use third-party analytics, advertising, tag-management, or website measurement technologies, including services such as Google Analytics, Google Ads, Google Tag Manager, Microsoft Clarity, or similar services.

These services may collect information about how visitors interact with our website, including device, browser, page-view, interaction, and advertising-related information.

We may use this information to:

Understand website traffic
Improve our website
Measure advertising campaigns
Understand customer journeys
Detect technical problems
Improve our marketing

Third-party providers may process information according to their own privacy policies and terms.

9. Information From Website Forms

When you submit information through a booking or enquiry form, the information may be transmitted to Journeyio Cabs and/or service providers that help us operate the website and process enquiries.

We use this information for the purposes described in this Privacy Policy and to provide the requested services.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and booking records, handling customer support, resolving disputes, preventing fraud, complying with legal obligations, and protecting our legitimate business interests.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or regulatory requirements.

11. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

12. Third-Party Services

Our website and services may use third-party providers for purposes such as:

Website hosting
Website analytics
Advertising
Payment processing
Communications
Spam/security protection
Website functionality

These providers may process information on our behalf or independently according to their own terms and privacy policies.

We encourage users to review the privacy policies of third-party services where appropriate.

13. Your Privacy Choices and Rights

Subject to applicable law, you may have rights relating to your personal information, which may include requesting:

Access to personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of personal information where legally permissible
Withdrawal of consent where processing is based on consent
Information regarding how your personal information is being used

Some information may need to be retained where we are legally required or otherwise permitted to retain it.

To make a privacy-related request, contact us using the details below.

Email: info@journeyio.in
Phone: 6280089199

We may need to verify your identity before processing certain requests.

14. Children’s Privacy

Our services are intended for the general public and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

15. External Links

Our website may contain links to third-party websites, services, social-media platforms, booking services, or other external resources.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we may update the “Last Updated” date shown at the top of this page.

We encourage you to review this page periodically.

17. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Journeyio Cabs
Sector 38, Chandigarh, India
Phone: 6280089199
Email: info@journeyio.in

We will make reasonable efforts to address privacy-related requests and concerns in accordance with applicable law.